At Bajaj Travels Ltd. we understand that travel is often accompanied by
excitement and anticipation, but we also recognize that unforeseen circumstances can lead
to changes in plans. Our refund policy has been crafted with our customers in mind,
aiming to provide clarity and assurance throughout the booking process. We want our
clients to feel secure knowing that, should the need arise, they have clear options
regarding refunds.
Additionally, we outline the specific criteria for refundable and non-refundable services,
along with varying refund percentages based on the timing of cancellations. We encourage
all customers to familiarize themselves with these guidelines to make informed decisions
regarding their travel arrangements.
Services Covered by the Refund Policy
- Flight Bookings: Covers both domestic and international flights, including major airlines and budget carriers.
- Hotel Reservations: Encompasses a variety of accommodations from luxury hotels to budget-friendly options.
- Cruise Packages: Includes various cruise lines and itineraries around the globe.
- Tour Packages: Comprises guided tours, adventure trips, and customized itineraries.
Eligible Customers
Our refund policy is designed to cater to a diverse clientele, including individual
travellers, families, groups, and corporate clients. All eligible customers who make
bookings with Bajaj Travels Ltd. will benefit from the procedures outlined in this policy.
Customer Obligations
While we prioritize customer rights, we also emphasize the responsibilities of our clients.
Customers are expected to:
- Follow the proper cancellation procedures as laid out to ensure their requests are handled efficiently.
- Provide necessary documentation when requested, which may include medical certificates or proof of visa denial, Certificates of death to substantiate their claims.
- Be mindful of the deadlines for cancellations and refunds, as these timelines are crucial in determining eligibility for refunds.
General Refund Conditions
Refunds for bookings made through Bajaj Travels Ltd. are subject to various conditions
that vary based on the nature of the service, the timing of cancellation, and other
critical factors. It is essential for customers to thoroughly review these conditions
to understand their eligibility for a refund. The specific refund policy for a certain
booking or set of bookings is outlined on the issuing voucher. Customers are required
to familiarize themselves with the exact booking and refund policies at the time of booking.
Non-Refundable Deposits
Certain bookings may require non-refundable deposits, particularly during peak seasons.
These deposits will be clearly indicated at the time of booking, ensuring that customers
are fully aware of the terms.